Job Title: Shop Sales Executive (Eldoret)
Department: Retail
Reports to: Outlet Manager
Job Purpose
To effectively execute customer care functions (Internal & External clients) with view of meeting or surpassing the set targets in terms of customer count and the overall shop turnover.
Job Dimensions
- Handle M-pesa Clients
- Serve walk in clients while up holding high quality level of service
- Sell across the range products
- Post FSE and Shop Sales to the system(Syspro)
- Maintenance of creative and attractive displays
- Gather market intelligence
- Prepare monthly, weekly and daily reports
- Liaise with the outlet manager in managing stock levels and recommending new products.
- Reconciling sales and cash collections by close of business.
- Performing other related tasks as and when requested by the outlet Manager
Key Result Areas
- Customer count
- The monthly revenue/ Sales
- Repeat business
Key Decisions
- Determining the right value of stock to be held by a Field Sales Executive, considering their various Credit limits.
- Deciding on the right products and their quantities to be stocked in the store.
Key Performance Indicators (KPIs)
- Monthly turnover
- Growth or decline in the number of m-pesa transactions per day
- Physical customer flow.
- Number of registered customer compliments or complaints in a given time period.
Key Relationships
- Branch Manager- Daily reconciliations of m-pesa & the Daily collections by the Cashier.
- Field Sales Executives- Daily Dispatch of stocks, Cash collection, and Reconciliation.
Qualifications, Knowledge and Experience
Academic qualification/s
- Diploma in Business Administration & related studies
Skills
- Customer Care, ICT proficiency
- Relevant experience
- Sales /Customer care
Other requirements
- Certificate of good conduct
- Should be innovative.
Salary: Sh.20,000
Email: frankmconsult@yahoo.com
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